Return & Refund Policy

Last updated: June 2026

At Zobha, we take great pride in the quality of our products. Please read our exchange and return policy carefully before making a purchase.

1. General Policy

We do not offer cash refunds under any circumstances. However, we offer product exchanges subject to the conditions outlined below.

2. Sarees — Exchange Eligible

Sarees are eligible for exchange provided the following conditions are met:

• The item is in its original, unworn condition with all tags intact
• The blouse piece has not been cut or altered in any way
• The item is returned in its original packaging
• The exchange request is made within 7 days of receiving the order

Exchanges are subject to stock availability. If the requested item is unavailable, a store credit of equivalent value will be issued.

3. Ready-to-Wear (RTW) — Non-Exchangeable

All Ready-to-Wear (RTW) items are final sale. We do not accept exchanges or returns on any RTW pieces once the order has been fulfilled.

4. Non-Eligible Items

The following items are strictly non-exchangeable and non-refundable:

• Ready-to-Wear (RTW) items
• Bespoke or custom-made orders
• Items that have been worn, washed, or altered
• Items with removed tags or damaged packaging
• Sale or discounted items

5. How to Request an Exchange

To initiate an exchange, please contact us within the eligible period:

• Email: zobhacollection@gmail.com with your order number and reason for exchange
• Our team will review your request and provide return instructions within 1–2 business days
• Shipping costs for returning the item are borne by the customer unless the item was received damaged or incorrect

For any questions, please contact us.