1. For all domestic (within Malaysia) orders shipping is calculated based on minimum chargers which is RM15.00 for standard 1kg +/-, except for Restricted Items* (see note below)
   
2. For all international orders - all orders valued at RM500.00/- and above, shipping is calculated based on DHL Express calculator. For all international orders below RM500.00/- a flat shipping fee of RM150.00 per order applies.
   
3. Products will be shipped within 5-7 working days from the date of the order confirmation.
   
4. Above rates and delivery time may vary if you are located in a delivery partner defined "remote location".
   
5. International delivery schedules are subject to any delays at transit, entry, customs and location accessibility points.
   
6. The above shipping timeline does not apply for ' made to order/bespoke ' items. The timelines for such orders is determined by the effort involved in making the product and will be conveyed to you at the time of the payment.
   
7. Our carrier partners are FedEx, DHL, Pos Laju, Pos Malaysia & etc.
   
8. The tracking details of the shipment along with the carrier information will be mailed to you once the product is shipped.
   
9. You are requested to ensure you or any person known to you is available at your given delivery address to receive the courier on intimation of intended delivery. We are not responsible for packages returned/ left at doorsteps/outside delivery address due to non availability of a trusted person at the delivery address to hand over parcels to. As these may be high value deliveries please do give this your kind attention.
   
10. All products are insured by Zobha Sdn Bhd,against loss or theft while in transit at no additional cost to the customer.
    
11. All our products are quality checked and come in a tamper proof packaging.
12. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.
    
13. Please note that we are unable to re-route/ redirect any shipments once they are despatched. Please therefore check and verify your shipping address is correct for product delivery.
    
14. Should a non-delivery and subsequent rerouting occur due to incomplete/incorrect destination details, any additional charges will be passed on to the buyer.
    
15. If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to zobhacollection@gmail.com and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.
    
16. For international shipments any additional tax as applicable should be borne by the customer.
    
17. For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.

Still have a question? We are happy to help, if we can. Email us at zobhacollection@gmail.com, or call/ message/Whatsapp us on +6017 825 4022.

Best,
Zobha