Frequently Asked Questions

Have a question? We've got you covered. If you can't find your answer here, feel free to contact us.

Orders & Payment

What payment methods do you accept?
We accept all major payment methods available at checkout, including credit/debit cards and online banking.

Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before they are processed for dispatch. Please contact us immediately at zobhacollection@gmail.com if you need to make changes.

Will I receive an order confirmation?
Yes, a confirmation email will be sent to you once your order is successfully placed. Please check your spam folder if you don't see it.

Shipping & Delivery

How long does delivery take?
Delivery timeframes vary by location. Please refer to our Shipping & Delivery Policy for full details.

How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use it to track your parcel on the courier's website.

Do you ship internationally?
Please refer to our Shipping & Delivery Policy for current shipping destinations.

Exchanges & Returns

What is your exchange policy?
Sarees are eligible for exchange in their original condition with the blouse piece uncut. Ready-to-Wear (RTW) items are final sale and not exchangeable. We do not offer cash refunds. Please refer to our Return & Refund Policy for full details.

How do I request an exchange?
Email us at zobhacollection@gmail.com with your order number and reason for exchange within the eligible period. Our team will guide you through the process.

Products & Silk Care

Are your sarees pure silk?
Yes, we meticulously source pure silk fabrics directly from master weavers. Each piece is quality-checked before carrying the Zobha name.

How do I care for my silk saree?
We recommend dry cleaning for all silk sarees to preserve their natural lustre and drape. Avoid direct sunlight, harsh detergents, and machine washing.

Will the colours look exactly as shown on screen?
We strive for accurate product photography, however slight colour variations may occur due to different screen settings and lighting conditions.

Bespoke & Customisation

Do you offer bespoke or custom orders?
Yes! We offer bespoke customisation for bridal, ceremonial, and corporate requirements. Contact us at zobhacollection@gmail.com to discuss your needs and get a personalised quote.

How long does a bespoke order take?
Timelines vary depending on the complexity of the order. You will be provided with an estimated completion date upon confirmation of your bespoke order.

Wholesale

Do you offer wholesale pricing?
Yes, we cater to businesses seeking high-caliber franchise textile solutions. Please reach out to us at zobhacollection@gmail.com for franchise enquiries.

Still have questions? Contact us →